Frequently Asked Questions
Answers & Questions
Our most commonly asked questions are answered here, but we always encourage our customers to reach out to us if you are not satisfied with the answer found below.
Where is Machine Vision Direct Located
How long will it take to receive my order?
Can I return or exchange a product if I'm not satisfied?
Can I cancel an order that has already been placed?
Do you provide technical support or assistance for setting up purchased electronics?
Where does Machine Vision Direct ship to?
Does Machine Vision Direct have items in stock?
Is Machine Vision Direct an Authorized Distributor for the items we sell?
Does Machine Vision Direct help with product selection?
Machine Vision Direct is based in the Greater Chicago Area. Our employees work from home across the United States, however we are headquartered in Streamwood, IL.
Our address:
684 S Barrington Rd, Suite 110, Streamwood, IL 60107, United States of America
Our address:
684 S Barrington Rd, Suite 110, Streamwood, IL 60107, United States of America
In general, Machine Vision Direct attempts to ship items as quickly as possible.
The majority of our products have a lead time, although some are built to order, the following brands have standard lead times that apply to most products, but not all:
The majority of our products have a lead time, although some are built to order, the following brands have standard lead times that apply to most products, but not all:
Smart Vision Lights - 5 Business Days A.R.O. (After Receipt of Order)
Midwest Optical Systems - 15 Business Days A.R.O. (After Receipt of Order)
Advanced Illumination - 10 Business Days A.R.O. (After Receipt of Order)
Lead times vary severely by the product and current market conditions. Machine Vision Direct publishes estimated lead times on the majority of our products that are based on the manufacturers standard lead times for that given product. These lead times are not always accurate, so we recommend reaching out to Machine Vision Direct to get an accurate lead time based on the time of quotation.
If you have placed an order, an order confirmation will generally be sent to the email on file within 1 business day that will have an estimated ship date.
If you have placed an order, an order confirmation will generally be sent to the email on file within 1 business day that will have an estimated ship date.
For details regarding returns, please review our refund policy which can be found here: Machine Vision Direct Refund Policy
If a cancellation is required, please contact us immediately so that we can attempt to stop the order before it enters production.
Cancellations are generally not possible as many of our items are made to order and enter production shortly after your order is placed.
Cancellations are generally not possible as many of our items are made to order and enter production shortly after your order is placed.
Yes, Machine Vision Direct will support our customers in getting their items setup via remote support. This scope extends to making sure hardware is working properly and advising on basic implementation of the hardware. Support beyond basic implementation may incur consulting fees, or may require support from a 3rd Party Integration Partner.
Machine Vision Direct ships worldwide. Unlike many distributors, Machine Vision Direct is generally not geographically restricted in where we can sell to. (Certain Restrictions may apply). We utilize UPS, FedEx, and DHL as our traditional shipping partners. Machine Vision Direct will ship to any locations that these couriers offer service to at the time of the shipment.
Machine Vision Direct keeps a healthy stock of Machine Vision Lights, Lenses, Filters, Cameras, and Cables. While we maintain inventory of some of our best-selling items, our catalog is mostly built-to-order.
Our massive catalog is second-to-none on the internet, but also means that it is not possible to keep all items in stock as the items are highly configurable.
If you require an in-stock item, please contact us with your requirements and we will recommend the most similar in-stock item that will be able to ship quickly.
Our massive catalog is second-to-none on the internet, but also means that it is not possible to keep all items in stock as the items are highly configurable.
If you require an in-stock item, please contact us with your requirements and we will recommend the most similar in-stock item that will be able to ship quickly.
Machine Vision Direct is an Authorized Distributor for nearly all items we sell or advertise online. With a few minor exceptions such as power supplies as other minor peripheral accessories that we offer to our customers for convenience.
We have Authenticity Statements from many of our factories available on our Authenticity Policy Page.
Machine Vision Direct is happy to assist with product recommendations. Our Engineering staff has extensive machine vision experience and is available at Support@MachineVisionDirect.com or +1 (800) 834-5588
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